Ⅰ. Ordering process
1. Customers place order requirements online
2. Assistants confirm product name, specifications, materials, connection methods， implementation standards, shipping locations and other information
3. Customers sign order agreements and pay deposits
4. Sales orders are entered into the system
5. The order review group preliminarily reviews the order
6. After review, send to customers or business for confirmation and stamp/signature return
7. The order review group finalizes the order
8. The Materials Department issues a delivery date (4-8 hours)
9. The delivery date is replied to customers or business to confirm the shipping time
10. After the product is produced, the assistant confirms the product-related information with the customer again. After confirmation, the customer pays the remaining balance
Ⅱ. Return process
1. The assistant receives the return notice
2. Confirm the return items, number of returned items, expected arrival time of logistics, etc. with the customer
3. The assistant notifies the warehouse to receive the goods
4. The warehouse counts the goods and enters them into the system
5. The quality judgment results are entered into the system
6. The assistant records the discount and other information and gives it to the Finance Department
7. The Finance Department calculates the depreciation fee, scrap amount, etc.
8. The assistant passes it to the customer for confirmation
Note: 1. The return order is generally given to the assistant within 7 working days from the date of acceptance of the return (except for special circumstances)
2. The customer confirms and returns it to our company within 7 working days from the date of receipt of the return order
3. Customers who return goods for the first time must tell the customer our depreciation fee collection standards
4. The return and exchange recognition period is generally within 12 months from the date of the delivery order
5. Customized parts are not accepted for return. The scrapped buyer handles it by himself.